DOC2US Raises the Bar in the Telehealth Industry


Founded in 2015, DOC2US, Malaysia’s first and largest digital health provider to issue digitally signed electronic prescriptions in compliance with the Poison Act 1952 has set a new record in its number of e-prescription generated as it enters the fourth quarter of 2022.

Dr Raymond Choy, CEO and Co-founder of DOC2US, said “Started in 2017, with only 495 e-prescriptions filled, DOC2US’ smart pharmacy solution, Electronic Prescribing System (EPS) has come a long way through the emergence of the Covid-19 pandemic in 2019 and the start of MCO in 2020.

Our e-prescription services have been providing exceptional quality and efficient digital dispensing service to close to 2000 corporate clients and more than 1,500 authorised partner pharmacy outlets. With more than 3000 pharmacy outlets across Malaysia, one in every three outlets is currently adopting DOC2US’ digital solution.

More than a million Malaysians have benefited from DOC2US’s Electronic Prescribing System (EPS), and this achievement is made possible with the support of our partner pharmacy outlets, network of healthcare professionals and partners AIA Malaysia and MiCare through a seamless integration with the MyAIA App and MiCare MyMed App.”

A pioneer in the issuance and usage of valid digitally signed e-prescriptions in compliance with the Digital Signature Act 1997, DOC2US has been able to provide safe and secure digital healthcare services to its patients with an end-to-end online medicine delivery ecosystem, through a partnership Agmo Holdings, Microsoft and MSC TrustGate, a licensed technology service provider in Digital ID and Digital Signature trusted by the Malaysian Communications and Multimedia Commission (MCMC).

The emergence of the COVID-19 outbreak has accelerated Malaysia’s adoption of digital health, and e prescriptions have been bridging the gap between healthcare providers and patients. With the current need for integrated, responsive and comprehensive healthcare, the demand for telemedicine solutions has become increasingly imperative among healthcare providers, reaping a variety of benefits for both service users and providers at utmost.

Digital health adoption has also found its place in the education arena following DOC2US’ MoU signing with International Medical University (IMU) as an industrial collaborator. IMU’s new digital health studies program will be spearheading the era of new generation tech-savvy and IT literate medical professionals.

“Malaysian healthcare technology industry has a lot to offer and has the potential to stand as one of the best in the region. We have a lot to contribute to our national GDP, particularly in supporting medical tourism as borders across the world reopen.

We have also set sights on expansion of quality healthcare in the region. As most digital healthcare platforms are cloud-based and built on a scalable framework that could easily deploy in markets beyond Malaysia, the digital healthcare sector has the potential to be a key economic driver for Malaysia given the right initiatives.

We look forward to contributing to the upcoming healthcare reform to assist the country in building a sustainable digital healthcare ecosystem that is inclusive and equitable for fellow Malaysian,” concluded Dr Choy.

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