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Sunway Healthcare Group Kicks Off New RM50 Million EMR-Integrated Hospital Information System (HIS) Project

Sunway Healthcare Group (SHG) has adopted a leading-edge healthcare management system that propels the Electronic Medical Record (EMR) technology forward, taking a pivotal step to enhance patient information management at the point of care across SHG’s subsidiaries.

The new EMR-integrated Hospital Information System (HIS) developed and implemented by global market leader Health Insights Asia is purpose-built with the latest technologies for optimal robustness and scalability, which adjusts to SHG’s ever-growing expansion at present and in the future.

This synergy between SHG and Health Insights Asia is further augmented by the strategic collaboration with tech giants Telekom Malaysia (TM) and Huawei, serving as enablers of cloud connectivity in the HIS, opening up new ways for SHG’s digital transformation journey. The total investment over this five-year journey is expected to reach RM50 million.

In a virtual kick-off meeting of over 130 attendees, Mr Lau Beng Long, Managing Director of Sunway Healthcare Group, expressed his delight at the prospect of working with such forward-thinking organisations on the HIS-EMR implementation, which will see continuity in SHG’s future.

Sunway Healthcare Group’s latest expansion – Sunway Medical Centre Seberang Jaya – slated to open in mid 2022, will be the first to benefit from the project. Its success will soon be replicated in SHG’s flagship hospital in Sunway City and all future hospitals in due course.

Well-reflected in his remarks during the virtual kick-off meeting, Mr Nasser Shehata, CEO of Health Insights Asia, brought the audience closer to the company and how it formulated a 360-degree approach that transcends the traditional boundaries of HIS.

Set against multiple distributed systems, an all-encompassing, interoperable HIS to centralise all aspects of the hospital helps drive efficiency, reduce errors, and keep medical personnel focused on what they do best – delivering world-class patient care.

Meanwhile, the TM representative, Mohamad Rejab Sulaiman, Head of Product and Innovation of TM ONE, informed that the TM ONE α Edge (pronounced as Alpha Edge), a hyperscaler cloud service and part of Cloud α offerings, is powered by AI capabilities and meets the healthcare data locality, residency and sovereignty requirements.

With the new EMR-driven HIS, Sunway Medical Centre’s medical personnel gets real-time healthcare data via a single point of access, from integral back-end processes to patient information at the point of care, enabling personalised information exchange with patients from prevention to diagnosis and treatment.

With easier access to patients’ health information, healthcare professionals are able to make better-informed decisions, provide more coordinated care, especially during times of emergency. Beyond the paperless benefit, the HIS facilitates seamless documentation tracking, which translates to a redefined experience for our patients.

The digital revolution has presented ground-breaking opportunities. SHG seizes them through various initiatives to be at the frontier of medicine. In addition to the new HIS-EMR implementation, SHG is also undertaking several digital transformation initiatives including the piloting of 5G-based systems to deliver better quality of care, and enhancing the B2C SunMed GO mobile application.

SHG continuously seizes digital opportunities that can add both clinical and administrative value as well as improve patient experience and access to the rich set of service offerings across our integrated facilities.

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