Sunway Medical Centre, Sunway City has once again been recognised for their innovative and purposeful use of smart hospital technology at the prestigious Frost & Sullivan Best Practices Awards, where the largest private quaternary hospital bagged the 2022 Malaysia Smart Hospital Company of the Year.
The Frost & Sullivan Excellence Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development.
Dato’ Lau Beng Long, President of Sunway Healthcare Group credits this exceptional win to a collective effort by the team, “Our flagship hospital, Sunway Medical Centre, Sunway City has always been committed to be at the forefront of smart hospital technology in the country and in the region. Our goal is to transform Malaysian private healthcare and to do that, we are constantly looking for innovative ways to enhance our patients’ experience while keeping their comfort and wellbeing at top of mind.”
“I am thankful for a diligent team who constantly seeks out new clinical and hospitality solutions to serve the needs of our patients, medical consultants and staff better. Without robust teamwork, this recognition would not have been possible. There is still a lot to do but this award is a testament that we are on the right track and we look forward to an exciting time of growth ahead,” he adds.
According to a Frost & Sullivan analyst, Azza Fazar, Research Associate on Healthcare & Life Sciences, “Centred on three main philosophies – clinical excellence, operational efficiencies and patient experience – Sunway Medical Centre creates a mark in Malaysia’s smart hospital industry through its continuous investments in technology and its reputation as the hospital with the most sub-specialities.”
Cutting-Edge Medical Technologies and Facilities
Sunway Medical Centre continues to highlight their commitment to innovative patient care with multiple achievements in 2022. The year culminated with a celebration of 1,000 robotic patients, a milestone achievement that comes as another step in the hospital’s diligent investment into the latest smart hospital technology to improve patient care and precision medicine.
Sunway Medical Centre first introduced robotic systems into their surgical procedures in 2016 with the highly advanced da Vinci Si Surgical System and in 2022, the hospital acquired the da Vinci Xi 4th Generation Surgical System, which was the first of its kind in the country when it was launched in January 2022. With its advanced surgical technology, the da Vinci Xi makes complex surgeries simpler and enhances surgical performance, allowing Sunway Medical Centre’s surgeons and gynaecologists to have an extended range of motion and substantially improved vision while operating.
Sunway Medical Centre continues to be at the forefront of technology with the addition of several cutting-edge robotic surgery systems, namely Mako SmartRobotics and ROSA Knee System. The hospital made history by carrying out Malaysia’s first ever robot-assisted joint replacement surgery with Mako SmartRobotics in 2021. These state-of-the-art systems allow surgeons to successfully perform robot-assisted procedures with increased precision and less post-operative pain for their patients.
To top that off, Sunway Medical Centre is the first hospital in Southeast Asia to acquire United Imaging Healthcare’s (UIH) state-of-the-art digital PET/CT system, the uMI780. The ultra-fast, high resolution digital PET/CT transforms traditional imaging by offering whole body coverage with greater imaging clarity and accuracy in detecting small lesions. It is also highly sensitive with high speeds that enable quick data acquisition with a low dose compared to conventional systems.
A World-Class Hospital Experience
While the hospital focuses largely on medical technologies, the management team also recognises that customer service and other areas of hospital management play a vital role to enhance the overall patient experience, setting Sunway Medical Centre apart from its competitors.
As the hospital strives to improve patient experience, Sunway Medical Centre introduced Patient Xperience that enables patients to provide their feedback easily via a QR code. The hospital’s approach is to establish trust with its customers to build long-lasting relationships throughout the service lifecycle.
With the integration of advanced medical technology and customer-centric framework, Sunway Medical Centre continues to solidify its position as one of the country’s pioneers in the healthcare industry. The hospital intends to continue its stride toward strengthening investments into smart hospital technology for the foreseeable future, keeping in line with its commitment to precision medicine and to expand its regional leadership in robotic surgery and other quaternary services.